fuje9 Privacy Policy —
Your Information Is Safe

1 Introduction and Applicability

fuje9 ("we", "our", or "platform") provides a reliable online casino and betting service for players in Bangladesh. This privacy policy ("policy") describes how we collect, store, process, and protect the personal information of users of our website fuje9.cam.

By accessing or registering on this website, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

This policy should be read together with our Terms and Conditions, as both documents together form the terms of your use of fuje9. We are committed to following applicable data protection laws and international standards.

2 Information We Collect

We collect your information in various ways. A detailed description of that information is provided below:

2.1 Information You Provide Directly

During registration, login, payment, or support, you provide the following information:

• Full name and date of birth (for age verification — users 21+ only)
• Email address and login credentials
• Payment-related information (such as bKash, Nagad, Rocket or bank account number)
• Documents required for identity verification (such as national ID card)
• Messages and information provided during contact

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identifier information
• Browser type, language, and version
• Operating system and device type
• Page visit data, click patterns, and session duration
• Referral source (where you came from to reach our site)
• Data obtained from cookies and similar tracking technologies

2.3 Transaction and Gaming-Related Information

Information about your activity on our platform is stored, which includes:

• Deposit and withdrawal amounts, dates, and methods
• Betting history and gaming activity
• Bonus and promotion usage records
• VIP level and points information
• Customer service contact history

3 Purpose of Data Use

We use the collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (minimum deposit ৳500, withdrawal ৳1,000)
• Providing gaming services and completing transactions
• Providing bonus and promotion benefits
• Ensuring customer service through 24/7 live chat

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting fraud, money laundering, and other illegal activities
• Age verification (access prohibited for those under 21 years old)
• Ensuring compliance with responsible gaming guidelines

3.3 Service Improvement and Personalization

• Improving our platform's functionality and user experience
• Customizing services according to your preferences
• Sending relevant bonus offers and promotions (with your consent)
• Resolving technical issues on the platform

3.4 Legal and Regulatory Obligations

• Complying with applicable laws and regulations
• Responding to legitimate requests from government or regulatory authorities
• Managing and defending legal claims
• Maintaining legal records of accounts and transactions

4 Data Sharing and Disclosure

fuje9 does not sell your personal information. However, we may share information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out payment processing, identity verification, fraud prevention, and technical support on our behalf. Only necessary information is shared with these partners, and they are contractually bound to comply with our privacy standards.

For payment processing, providers such as bKash, Nagad, and Rocket follow their own privacy policies, which are outside our control.

4.2 Legal Obligations

We may be legally required to disclose your information upon a court order, legal process, or legitimate request from a competent authority. In such cases, we will endeavor to notify you to the extent legally permitted.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. We will notify you as much as reasonably possible before such a change.

5 Data Security Measures

We have adopted industry-standard technical and organizational measures to keep your personal information secure:

• SSL/TLS Encryption: All data transmission on our website is protected through 256-bit SSL encryption.
• Encrypted Storage: Sensitive information, especially payment data, is stored in encrypted form.
• Access Controls: Only authorized personnel can access your personal information.
• Regular Security Audits: Our systems undergo regular security audits and penetration testing.
• Firewall and Intrusion Detection: Advanced security technology is used to prevent unauthorized access.
• Staff Training: All our staff are trained in data protection and are bound by confidentiality agreements.

Although we adopt the highest industry-standard security measures, transmitting information over the internet is not completely risk-free. You therefore also have a responsibility to keep your account password secure.

6 Data Retention Period

We retain your personal information only for as long as necessary. The retention period is determined based on the following:

• Account Information: For the duration your account is active and a minimum of 5 years after account closure (in accordance with legal and regulatory requirements).
• Transaction Records: In accordance with applicable legal requirements, generally a minimum of 5 years.
• Communication Records: Conversations with customer service are retained for a maximum of 3 years.
• Marketing Consent: Until you withdraw your consent.
• Cookies Data: From session to a maximum of 12 months, depending on the type of cookie.

After the defined period, information is securely deleted or anonymized.

7 Cookies and Tracking Technologies

Cookies are small text files that our website stores on your device. We use the following types of cookies:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are required to maintain your login session, ensure security, and keep the platform running correctly. Without these cookies, the website will not function properly.

7.2 Functional Cookies

These cookies remember your preferences (such as language settings) and provide a more personalized experience. They are used with your permission.

7.3 Analytics Cookies

We use analytics cookies to analyze the performance of our platform. This information is collected in aggregate and anonymous form and no individual is identified separately. These cookies help us understand which parts of our site are used the most.

You can disable cookies by changing your browser settings. However, disabling some cookies may cause certain features of the website to not work properly.

8 Your Rights and Controls

You have the following rights over your personal information:

8.1 Right of Access

You can request at any time to know what personal information we hold about you and how it is being used. We are committed to responding to this request within 30 days.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request that it be corrected. You can update most information yourself in the account settings.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, due to legal or regulatory requirements, it may not be possible to delete some information before the designated time.

8.4 Right to Object to Processing

You can object to your information being used for marketing communications. You can update this preference at any time by contacting us or by making changes in the account settings.

8.5 Data Portability

Upon your request, we can provide your information in a structured, commonly used format.

To exercise these rights, contact us at [email protected] or get assistance through 24/7 live chat.

9 Protection of Minors

fuje9 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors.

We verify age during the registration process, and if any account is suspected to belong to a person under 21, that account will be immediately suspended and the collected information will be deleted. If you believe a minor is using our platform, please contact us.

For more information on responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes & Updates

We may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, a notice will be sent to your registered email.
• Continued use of the platform after the changes will be considered as your acceptance of the new policy.

We recommend that you review this page regularly to stay informed about the latest data protection policy.

11 International Data Transfers

Our servers may be located in various countries. When your data is transferred outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the destination country.
• The receiving party complies with appropriate security measures.
• Strict confidentiality clauses are included in data transfer agreements.
• Where necessary, your data is encrypted with adequate technical safeguards before being sent.